Frequently Asked Questions
Everything you need to know about your Imperial Candles experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your candles made from natural ingredients?
Yes, all Imperial Candles are handcrafted using 100% natural soy wax and premium fragrance oils to ensure a clean, long-lasting burn.
Can I track my order after it has been placed?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my candle to ensure the best burn?
Always trim the wick to 1/4 inch before lighting and allow the wax pool to reach the edges of the jar during the first burn to prevent tunneling.